ORDERING & PAYMENT
1. How do I order?
For all other enquiries (bridal flowers, corporates, event styling and collabs etc.) contact us HERE or email us at hi@huashop.com.my
2. How do I pay?
All orders checked out online will be securely processed via iPay88 for credit card payment (Visa, MasterCard, AMEX), bank transfer, eWallet and Paypal.
All orders will only be confirmed and processed after full payment is received.
3. What is the lead time for orders?
We only accept your orders at least 3 days in advance.
This is to ensure that we can get your desired flowers & materials ready. If your order is less than 3 days, please try your luck by calling us 03-5888 8813 or whatsapp us at 6017-367 2386 we will try our best to fulfill your order. All floral products are subject to seasonal availability of flowers. Please note that flowers are natural and perishable products and therefore, may be affected by both indoor and outdoor environmental factors, seasonal availability, events and market variances in colour, shapes and sizes.
4. Can I add a message to my order?
Of course! HUA will include a complimentary message card with your flowers. We will prompt you to add your message during checkout.
CANCELATION / TERMS & CONDITIONS
1. Can I cancel my order?
Order cancelled 3 days before delivery date can be refund in full, only a 3% processing fee of that total purchase amount (including delivery fee) will be imposed.
50% can be refund for order cancelation 2 days before the delivery date
T&C
1) All orders are subject to acceptance by HUA. Processing of payment shall not in itself constitute acceptance of order by HUA. HUA reserves the right, to reject any order without giving any reason. In the event of rejection, we will refund the payment received in full.
2) The sale of any goods and services are subject to availability. HUA reserve the right to substitute with another product of the same value and beauty,in the event any items listed in the descriptions are out of stock or unavailable at the time of ordering.
DELIVERY / SELF-COLLECTION
1. Do you deliver daily?
Our deliveries are on Monday to Saturday, except for any public holidays.
Please pick your preferred delivery timeslot (10am – 1pm, 1 – 4pm, 4 – 7pm) during checkout.
2. Can I do self –collection?
Yes, you can also self-collect your order at HUA Flowershop between Monday-Saturday 10am-5pm.
HUA Address:
B-G-07, Suria Kinrara Condominuim, Persiaran Kinrara Seksyen 3, Puchong, Selangor
Waze search: HUA Flowershop
Collection time need to be informed while ordering or at least two days in advance.
Any collection without appointment will not be entertained.
Please note we do not accept walk in purchase, strictly for self-collection orders upon appointment.
3. Where do you deliver?
We only deliver within Kuala Lumpur and selected areas in Selangor.
4. How do you charge your delivery fees?
We charge according to the millage of the delivery. All prices display are exclusive of delivery charges.
5. What if I need to re-route and reschedule my delivery?
Due to the perishable nature of the product , you are only allow to reschedule your delivery time slot, please do let us know at least 2working days in advance, so we can make necessary arrangments.
In the event that a delivery is re-routed upon the request of the order recipient or upon the request by you, a re-delivery fee will apply.
6. What if my recipient is not available to receiver the flower?
Our delivery partner will contact the recipient or sender for further instruction. If both cannot be contacted, we wil leave the flowers with the reception or security guards, or at the door.
T&C
When placing an order with us, you are responsible to ensure the accuracy of the delivery address, contact number of the recipient and your contact number so that we can notify you in the event any delivery problems encountered.
No refund will be issued if the flowers have been duly delivered to the delivery address as prescribed by you. In the event that delivery is unable to be completed due to order recipient or alternative recipients not around, we will not be held responsible for the non-delivery of the item.
During adverse weather conditions (including heavy rain and flood), our delivery partners may not be able to deliver orders on time. This is beyond our control we will not issue a refund or offer re-delivery for the affected orders.